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Terms & Conditions

Room Requests

Please note that we will endeavour to meet all room requests, however these cannot be guaranteed.

Room allocation is completed the night prior, and all requests will be taken into consideration during this process.

 

Check In & Check Out

Rooms are available on the day of arrival from 3pm. Rooms must be vacated on the day of departure by 11am. Early check-in or late check-out can be available, this will incur a surcharge.

 

Payment

No. 26 By The Sea reserves the right to validate and pre-authorise all credit cards prior to arrival.

A pre-authorisation fee may be required at check-in to cover any extras or incidentals above the total amount payable for the duration of your stay. In addition, the hotel may request a security deposit of £50.00.

Your booking will be guaranteed against a credit card, subject to the cancellation policy detailed below. You will be asked for a pre-authorisation for your accommodation when you check in. If you wish to check out before your reserved date of departure, please notify us as soon as possible.

Any booking that has been prepaid or where a deposit has been taken, guests must provide the same credit card details upon arrival. If someone is paying for the individual travelling, then a signed credit card authorisation form must be completed and sent to the hotel showing the last four digits and signature strip of the card. Please contact the hotel for more information.

No. 26 By The Sea accepts Visa, MasterCard, Visa Debit, Maestro and Cash payments.

No. 26 By The Sea does not accept American Express, Diners Club or personal cheques.

 

Cancellation, no-shows and changes policy

We know that plans can change last minute or unexpected things can take place but as a small hotel, we believe that it is only fair to others that we make a charge if you cancel at the last minute and don’t let us know in advance.

Therefore, should you wish to make any changes to your confirmed booking, please note the following terms and conditions:

Best Available Rate

Our cancellation policy requires 72-hours’ notice. Should you need to cancel or amend your booking please contact the hotel by 11:00am 3 days prior to arrival. Should you cancel outside this policy a one-night cancellation fee will be charged to the credit or debit card used to confirm the reservation. Please note all reservations for 7 nights or more a 25% of the total cost of your stay will be taken as a deposit at the time of confirmation which is non-refundable and non-transferable. The 25% non-refundable deposit applies to each night booked and any night cancelled will still incur the 25% non-refundable deposit. The deposit cannot be used as a reduction towards the entire stay if the number of nights have been reduced.

Early Booking Offer Rate

Full pre-payment is required at the time of booking and your credit/ debit card will be charged in advance of your arrival. If we are unable to complete the transaction, your daily rate will revert back to our standard selling rates. Therefore, please make sure you provide the correct contact details. This booking is non-cancellable, non- refundable and cannot be amended.

Extended Stay Bookings

For bookings of 7 nights or more, a 25% deposit is required at time of confirmation. This deposit is non-refundable and non-transferable. Our cancellation policy requires 72-hours’ notice prior to arrival. The deposit applies to each night of the booking and it will still be incurred for any night which may be cancelled. The deposit cannot be used as a reduction towards the whole stay if the number of nights is reduced. If the length of stay is reduced to 6 nights or fewer, the booking will revert to our standard Best Flexible Rate.

If you fail to cancel and do not show up, you will be charged one nights’ accommodation.

Any request to cancel a reservation cannot be considered complete until you receive our cancellation confirmation or cancellation reference number. Until you do so, your booking will still be considered valid and cancellation penalties may be incurred. If you do not receive a confirmation of your cancellation or cancellation reference number within 24-hours of your initial request, please ensure you contact us without delay.

If you make the booking via a third party site (i.e. a booking agency or affiliate site), you must cancel through them.

Reservations made later than 11am the day prior to arrival may not be modified or cancelled without a charge of one night’s stay being made to the debit or credit card used to guarantee your reservation.

 

Exclusive Hire/Group Bookings

A non-refundable deposit of 50% from the total cost of your stay will be requested when you book your private stay or more than 4 rooms with us. The remaining balance will be paid during your stay.

 

Children

Children are welcome to stay at No. 26 By The Sea.

Children up to and including 12 years old stay free of charge.

A £20.00 per night per child charge is applied for children aged 13 – 17 years old.

Children up to and including 2 years old stay free of charge when using an available cot. Please request a cot at the time of booking as we cannot guarantee availability at check in.

 

Parking

Limited free parking is available on site.

No advance reservation is required. We, we follow “first come, first served” policy.

Please note that residents use our car park their own risk and No. 26 By The Sea accept no liability for any theft or damage to your vehicle or its contents.

 

Gym Policy

Persons using the equipment in the Gymnasium are responsible for their own safety. They are advised to seek advice and assistance from our staff in the Gymnasium if necessary.

For the benefit of all, it is requested that you return equipment to the corresponding place when finished.

Please handle the equipment in the Gymnasium with care. Users are responsible for any damages to the facilities or equipment.

The Hotel Management will take no responsibility for the loss, theft or damage of belongings brought into the Gymnasium by users.

Users are responsible for their own property and safety.

The Hotel Management will not be responsible for any loss, injury or death of anyone using the facility.

Persons under 16 years of age must be accompanied by an adult to use the gym.

In case of any doubt, complaints on using Gym equipment or equipment breakdowns, we requested that you immediately contact the Front Desk.

The use of a personal towel is required in order to avoid possible contagions and the deterioration of the machines. Towels are available from reception. Once you have finished your session, leave the towel in the basket.

 

Complaints or comments

Any complaint or comment regarding a stay at No. 26 By The Sea should be made in the first instance to the hotel’s Duty Manager at the time of your stay so that it can be resolved at the time. Any verbal notification must be put in writing and given to the Duty Manager as soon as possible. If you remain dissatisfied, however, you must write to the General Manager, within 7 days of the end of the stay you have purchased from us giving your booking reference and full details of your complaint. We regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

 

Guest responsibilities

We expect all guests to have consideration for others. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the stay of the person concerned. In this situation, the person concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

No. 26 By The Sea may subsequently charge for items which are damaged or go missing during your stay.

No. 26 By The Sea is not responsible for the loss or damage to any of your valuables during your stay. We recommend that all guests use the safe provided in your room.

 

Pet Policy

No. 26 By The Sea is a dog friendly hotel in Oban and we look forward to welcoming your well-behaved dog. Each dog carries a charge of £15.00 per night. Owners will be responsible for covering any damages incurred by pets staying at the hotels.

 

Smoking policy

No. 26 By The Sea has a strict non-smoking policy. For the additional cleaning charges that the hotel will incur we reserve the right to charge a guest up to £200.00 if they are found to be smoking or vaping in a room or public area of the hotel. Should a guest continue to smoke in a room or public area, No. 26 By The Sea reserve the right to have the guest removed from the hotel.